A few days ago, during yet another frustrating computer malfunction, I called Dell’s “Award-Winning Service Department” and got Akbar in Sri Lanka, eager to try out his new online diploma in English-as-a-9th-language. He announced that before we could proceed with my questions, he needed to access my account. We spent the next 20 minutes trying […]
Thank You for Calling. Is There Anything Else We Can Not Do For You?
Finally admitting defeat with a seemingly simple, but annoying computer glitch, I called Dell’s “Award-Winning Customer Service Department.” (Not sure who judged THAT particular contest, but they should be summarily fired, then forced to spend their remaining days fixing computer problems with nothing but Dell’s service techs as help. Some things just need payback.) Naturally, […]
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